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Support Plans

Data Analytics Support
Reources On Demand

We provide you with the data and analytics expertise and resources you need when you need them.  Our service management subscription plans provide you with the choice of service level you need to keep your organization’s analytics solutions up and running. 

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Tableau Support Plans

Choose The Level
of Tableau Services Support That Is Just Right For Your Organization

Silver

On Demand + Light Touch
  • Virtual Weekly Support Hours
  • Tableau Training Session(s)
  • Environment Health Check
  • Tableau Administration
  •  

Gold

On Demand + Medium Touch
  • Virtual Weekly Support Hours
  • Tableau Training Session(s)
  • Environment Health Check
  • Tableau Administration
  • Lunch & Learn Sessions
  • Client Success Sessions
  •  

Platinum

On Demand + High Touch
  • Virtual Weekly Support Hours
  • Tableau Training Session(s)
  • Environment Health Check
  • Tableau Administration
  • Lunch & Learn Sessions
  • Client Success Sessions
  • Technical Account Manager Advisory
  •  

  • Virtual Weekly Support Hours
  • Tableau Training Session(s)
  • Environment Health Check
  • Tableau Administration
  • Lunch & Learn Sessions
  • Client Success Sessions
  • Technical Account Manager Advisory

Silver

  • 5 Hours Per Week
  • 1 Session Per Quarter
  • 1 Per Quarter
  • Included With Package
  •  

Gold

  • 10 Hours Per Week
  • 2 Sessions Per Quarter
  • 1 Per Quarter
  • Included With Package
  • 1 Session Per Quarter
  • 1 Session Per Month
  •  

Platinum

  • 10 Hours Per Week
  • 3 Sessions Per Quarter
  • 1 Per Quarter
  • Included With Package
  • 2 Sessions Per Quarter
  • 2 Sessions Per Month
  • 1 Session Per Month
  •  
Download the XeoMatrix Tableau Services Support One Pager
Discuss Tableau Services Support

Data Services Support Plans

Choose The Level
of Data Services Support That Is Just Right For Your Organization

Silver

On Demand + Light Touch
  • Virtual Weekly Support Hours
  • Environment Health Check
  •  

Gold

On Demand + Medium Touch
  • Virtual Weekly Support Hours
  • Environment Health Check
  • ETL Monitoring
  • Client Success Sessions
  •  

Platinum

On Demand + High Touch
  • Virtual Weekly Support Hours
  • Environment Health Check
  • ETL Monitoring
  • Client Success Sessions
  • Data Pipeline Updates
  • Technical Account Manager Advisory

  • Virtual Weekly Support Hours
  • Environment Health Check
  • ETL Monitoring
  • Client Success Sessions
  • Data Pipeline Updates
  • Technical Account Manager Advisory

Silver

  • 2 Hours Per Week
  • 1 Session Per Quarter
  •  

Gold

  • 5 Hours Per Week
  • 1 Sessions Per Quarter
  • Included With Package
  • 1 Session Per Month
  •  

Platinum

  • 10 Hours Per Week
  • 1 Sessions Per Quarter
  • Included With Package
  • 2 Sessions Per Month
  • Included With Package
  • 1 Session Per Month
Download the Xeomatrix Data Services Support Plans One Pager
Discuss data Services Support

Want To Customize A Services Support Plan Even More?

If you would like a customized Service Support Plan, please connect with us and we will create a support plan that meets your exact needs.

Customize A Plan

What Our Clients Say About Our
Tableau and Data Services Support Plans

"We knew we needed ongoing support after we implemented Tableau at our company.  XeoMatrix offered different packages we could choose from to customize the on-demand support and hand-holding we needed to support our organization."
Josie M.
"Having a team of experts available to us on demand when we are having issues with our ETL process or even just need to think through an issue has been invaluable to our organization. The options available for the Data Services Support plans allowed us to pick the plan that best meets our needs".
Gina W.

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About XeoMatrix

XeoMatrix is a leading provider of enterprise business intelligence products and services. Our solutions simplify analytics so customers can gain insights from their data to make critical business decisions. XeoMatrix specializes in delivering highly scalable solutions utilizing the industry’s leading technologies.

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